Check your EBT balance and find card help
Use the EBT service for the state that issued your card to check available funds or report a card problem. SNAP applications and case decisions are handled by your benefits agency; they are not the same task as checking a card balance.
Published by Feed America, an independent nonprofit, not a government benefits agency. Source review: September 29, 2026.
Keep your details private. Feed America cannot see your balance and does not collect your EBT card number, PIN, Social Security number or account login here. Do not send them to us or to anyone who contacts you unexpectedly. Use contact details on your card or an official agency page.
Find your EBT state guide
Choose the place that issued your card, even if you are travelling. These are Feed America guides with source links, not government login pages. Each guide identifies the cardholder information available and has its own review notes.
Cannot find the right agency? Use USDA: SNAP state contacts and applications for official local contacts.
Which balance-check method should I use?
- Have your card but no internet? Use the cardholder service number printed on it. Follow that service’s instructions; do not use a SNAP application number as a substitute.
- Have a recent receipt? Look for the remaining EBT balance. It reflects that transaction, not purchases or deposits made afterward. For a fresh balance, use the cardholder service.
- Want to check online? Start from your state agency’s EBT page to reach its portal or app. An official account may be required. There is no single login for every state.
The examples below show why the distinction matters: Texas offers balance and case services under Your Texas Benefits, while California and Florida identify separate EBT and application services.
Official routes: three state examples
These examples were checked for this hub. For other places, use the state guides above.
Texas: Lone Star Card
- Balance
- Your Texas Benefits shows balances and recent purchases. HHSC also identifies the Your Texas Benefits app for managing the card.
- Card help
- Lone Star Help Desk: 800-777-7328. The official app offers card freezing and replacement requests.
- Application or case
- Your Texas Benefits also handles benefit applications. Choose the application or case service, not just the Lone Star balance screen.
Sources: Texas HHSC: Lone Star Card services; Texas HHSC: benefit applications and questions.
California: EBT and CalFresh
- Balance
- Follow the ebtEDGE portal or app links on the California EBT page.
- Card help
- EBT customer service: 877-328-9677. CDSS lists card replacement and freeze/unfreeze options in ebtEDGE.
- Application or case
- BenefitsCal is the application route CDSS recommends. Creating an ebtEDGE card account is not a CalFresh application.
Sources: California CDSS: EBT access and card help; California CDSS: applying through BenefitsCal.
Florida: EBT and MyACCESS
- Balance
- Use the ebtEDGE cardholder portal linked by Florida DCF, your last receipt or the EBT customer-service line.
- Card help
- EBT customer service: 1-888-356-3281 for lost or damaged cards, balance questions and disputed transactions.
- Application or case
- MyACCESS handles applications, case status and requested documents. DCF directs missing-deposit questions there.
Sources: Florida DCF: EBT balances and card service; Florida DCF: applications and MyACCESS case information.
Lost card, missing deposit or an unfamiliar charge?
- Lost, stolen or damaged card: contact your EBT card service promptly. If you no longer have the card, find the service through your state guide or agency’s EBT page. Ask about securing the card and getting a replacement.
- Expected deposit missing: compare your account history with your benefit notice and state deposit schedule. Ask the benefits agency about your case if the payment is still missing.
- Purchase you do not recognize: report it to the card service and ask the agency how to report stolen benefits. Follow the official instructions for changing your PIN or freezing the card where available.
A replacement card does not promise replacement money. As of this review, USDA says federal authority does not cover replacement of SNAP benefits stolen after December 20, 2024. Ask your state agency whether any other current assistance applies; do not assume reimbursement. USDA: stolen SNAP benefits and replacement authority.
Need food while resolving the problem? Search for food pantries by ZIP code. Check the provider’s hours and requirements before travelling.
Need to apply for SNAP or check a case?
Use your state or local SNAP office for applications, eligibility decisions, requested documents and renewals. USDA does not have information about individual applications. Start with USDA: SNAP state contacts and applications or our SNAP application guide.
A card balance tells you what is available to spend; it is not an application-status decision. If you have a card but no deposit, check your agency’s notice rather than assuming approval or denial.
Sources and review scope
Hub guidance and the three state examples were source-checked on against the linked USDA and state-agency guidance. This is a review of published instructions, not a test of phone availability or private cardholder accounts.
The state guides retain their own sources and review dates; this date does not mean every state page was rechecked. Agency instructions can change. Follow the current official page and your own benefit notice.
Feed America (EIN 92-1761881) publishes this guide. Only the responsible agency can determine eligibility, issue benefits or resolve your case.