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Puerto Rico EBT balance check

Three ways to check your Puerto Rico EBT/SNAP card balance — phone, online portal, and mobile app. Puerto Rico SNAP is administered by Puerto Rico ADSEF.

1. Phone (24/7, free)

Call the customer service number on the back of your Puerto Rico EBT card to hear your balance + last 5 transactions. Available 24/7, free.

📞 Call 1-787-289-7600

2. Online portal

Log into your Puerto Rico ADSEF account at the state portal. Check balance, monthly deposit date, transaction history, and report a lost/stolen card.

→ Open Puerto Rico portal

3. Mobile app

Most states have an EBT app from FIS / ConnectEBT. Search "Puerto Rico EBT" in the App Store or Google Play.

Puerto Rico SNAP deposit schedule

Puerto Rico deposits SNAP benefits on a monthly schedule based on case number, last digit of SSN, or date of application — varies by state. Check your state portal or call 1-787-289-7600 for your exact deposit date.

Common gotcha: Most states deposit between the 1st and 20th of each month. If your deposit date hasn't arrived yet, your balance shows the previous month's remaining amount. Check your monthly deposit date in your state portal.

What to do if your card was lost/stolen

  1. Call 1-787-289-7600 immediately to freeze the card
  2. Report it via the Puerto Rico state portal: https://www2.pr.gov/agencias/adsef/
  3. Puerto Rico mails a replacement card within 7-10 business days (most states)
  4. If your benefits were stolen, file a fraud report — federal SNAP fraud-replacement rules apply

Apply for SNAP in Puerto Rico

If you don't yet have Puerto Rico SNAP, apply at the state portal: https://www2.pr.gov/agencias/adsef/. Standard processing: 30 days. Expedited service available within 7 days for crisis cases. See our state-specific guide: /apply-snap/pr.

Other Puerto Rico food assistance

Other states

This guide covers Puerto Rico. Each state has its own EBT system: view all 51 state portals.

Data sourced from Puerto Rico ADSEF (the official Puerto Rico SNAP agency). Page operated by Feed America (EIN 92-1761881), a 501(c)(3) public charity. Founded 2021 by Sharika Parkes in Houston, TX. Distinct from the larger separately-incorporated Feeding America (EIN 36-3673599, Chicago) — the two are separate organizations.